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Further Information

All Products are subject to availability and may be withdrawn at any time prior to us sending you an Order Confirmation in respect of Products already ordered.

Delivery will be made to the address specified by you when you place your Order. We cannot deliver to P.O Box addresses. Where payment is made by credit card the delivery address must match the cardholder’s address that has been used to make the online card payment for the Product. We will endeavour to deliver within 5 working days of our receipt of cleared funds in respect of the products in the Order Confirmation, unless there are exceptional circumstances. If we are unable to deliver your Order within that 5 working day period we will notify you by e-mail of the delay. We will do our best to deliver next working day for Orders where cleared funds are received before 3pm.

The Delivery fee applicable to your specific Order will be set out clearly in the online checkout process.

Where Products are delivered through Royal Mail where a signature is required upon delivery and you are not available to accept delivery, Royal Mail’s terms in respect of such delivery shall apply which may result in your Products being returned to your local Royal Mail sorting office and/or being returned to us upon failure to collect the Products within a specified time. If your Products are returned to us in these circumstances, you will be charged an additional delivery fee (at our standard delivery for that Product) for resending the Products to you.

Claims arising from packages being signed for by an individual unknown to you or other circumstances involving any other third party at the delivery address are your risk.

Where we fail to tender delivery of Product when we have sent you an Order Confirmation of your Order we will make you a full refund of the original amount paid or provide you with equivalent goods as a replacement. We will accept no liability for any price fluctuation in those circumstances.

Should you wish to collect directly from us, you must produce identification and a copy of the invoice for the Products you are collecting. We cannot release the Products to 3rd parties without prior arrangement and this may not always be possible. Please contact us to discuss this before you send anyone to collect.

If you have any queries please contact customer services by telephone on 0203 870 1310 from Monday to Friday 10am to 5pm or by email at info@kingsbylondon.com. We will make every effort to reply to you within 24 hours (Mon-Fri).

If you would like to order Products to be delivered to a destination outside of the United Kingdom, please contact us before placing your Order.

Certain countries do not allow money to be sent through their postal networks. We cannot accept liability for loss or damage to money Products sent to such International Delivery Destinations. If you are ordering money Products for delivery to an International Delivery Destination, please check whether the posting of your Products to that destination is permitted before placing your Order.

If you order Products for delivery to one of the International Delivery Destinations, your Order may be subject to import duties and taxes which are applied when the delivery reaches that destination and/or may be subject to seizure by the relevant customs or other authorities if there are any restrictions on the import on the Products you have ordered and attempted to import into that International Delivery Destination. Please note that we have no control over these charges and we cannot predict their amount and we do not make any representations or guarantees in respect of whether you will be permitted to import the Products into any territory. You will be responsible for payment of any such import duties and taxes and for determining whether any restrictions on import are in place and applicable. Please contact your local customs office for further information before placing your Order.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

If you have any queries please contact customer services by telephone on 0203 870 1310 from Monday to Friday 10am to 5pm or by email at info@kingsbylondon.com. We will make every effort to reply to you within 24 hours (Mon-Fri).

Please take the time to read and check your Order at each page of the order process. Before submitting an Order through our Website, you will be required to tick a box to indicate your acceptance of these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our Website.

After you have placed an Order online, you should receive an e-mail from us acknowledging that we have received your Order (but please contact us if you do not receive this email). Please note that this does not mean that your Order has been accepted. All Orders are subject to acceptance by us. We will confirm when your Order has been accepted by sending you an e-mail confirming that your Order has been accepted, at which point the contract between us for the supply of the Products will be formed.

If you have any queries about the status of your order after purchase – please contact customer services by telephone on 0203 870 1310 from Monday to Friday 10am to 5pm or by email at info@kingsbylondon.com. We will make every effort to reply to you within 24 hours (Mon-Fri).

We reserve the right to cancel any Order at our sole discretion before we issue an Order Confirmation.

With regards to Investment Products; the right for the buyer to cancel under Clause 12.2 and Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 does NOT apply because the goods we supply are dependent on fluctuations in the financial market and are therefore exempt from the right to cancel.

If you wish to cancel an Order for an item for which you have paid prior to its coming into stock, in consequence of a price fluctuation, we will agree to do so if you call our Customer Services Line on (0203 870 1310) or email us on info@kingsbylondon.com within 24 hours of the order being accepted and at that time you pay a cancellation charge of 2.5% of the total Order value, plus any consequential loss we would suffer owing to the fluctuation in the price of the Product.

If you have any queries please contact customer services by telephone on 0203 870 1310 from Monday to Friday 10am to 5pm or by email at info@kingsbylondon.com. We will make every effort to reply to you within 24 hours (Mon-Fri).