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Contact/Support2017-12-10T20:17:11+00:00

GET IN TOUCH

17 Hanover Square
Mayfair
London
W1S 1BN

+44 (0) 207 993 8839
info@kingsbylondon.com

Consultations are strictly by appointment only and can be arranged by completing the contact form.

Opening times:
Mon–Fri: 10am – 5pm

FREQUENTLY ASKED QUESTIONS

How do I sell the investment bars back to Kingsby London?2017-11-14T20:26:31+00:00

Simply contact us to lock in your price based on the prevailing LME spot price. Post the metal the same day by Royal Mail Special Delivery to keep the price locked. We must accept delivery by the next working day to guarantee the agreed fixed price.

Do you ‘buy back’ Kingsby investment bars?2017-12-05T17:12:36+00:00

Yes, at our discretion and on the basis that the packaging is in perfect condition. We pay 95% of the intrinsic value of our investment bars. The purchase funds will be transferred to your bank account within 5 working days.

What happens to my personal and payment details?2017-11-14T20:24:57+00:00

Personal details are kept in a secure area of the site and are protected in accordance with the Data Protection Act. We never share our customers’ details with third parties.

Is the site secure?2017-11-14T20:24:20+00:00

Yes, security features are built into our ecommerce platform, all payments are taken through WorldPay’s secure payment gateway.

What if my delivery package is damaged?2017-06-20T15:07:38+00:00

You should not accept or sign for any delivery where the package has been damaged, resealed or tampered with and instruct the courier to return the package to us. We cannot accept any liability for loss once a package has been accepted by any person at the delivery address.

Can I track my delivery?2017-06-20T15:07:09+00:00

Yes, after your order has been dispatched, an e-mail notification will be send to the e-mail address on your account advising shipment is on route. The e-mail will also provide a link that will allow you to track the order further and has the option to switch on notifications to receive further emails at different stages of the delivery.

How are orders packaged?2017-06-20T15:06:44+00:00

All gold bars sent by us are either packaged in small boxes or in jiffy bags. For added security the packages will be discreet and unbranded. All dispatches are visually recorded and weight verified in our dispatch area. This provides us with an effective record of each individual order dispatched. This is held on file and checked should any delivery queries arise.

Do you deliver internationally?2017-06-20T15:06:14+00:00

Currently, we only ship bullion products to addresses in the UK.

Can I collect from you?2017-06-20T15:05:45+00:00

If you have already placed your order and wish to collect, we must receive funds before you arrive. We hold minimal stock at our premises for security reasons so collection must be arranged strictly by appointment. On collection, you must produce identification and a copy of the invoice for the products you are collecting. We cannot release the Products to 3rd parties without prior arrangement and this may not always be possible. Please contact us to discuss this before you send anyone to collect.

How do I change my registered address?2017-06-20T15:05:20+00:00

For security reasons, we are only able to deliver to the registered address on your account. To change this address you will need to contact us with a new proof of address document (bank statement or utility bill) dated within the last 90 days.

Is it possible to take delivery at an address other than the address on the account?2017-12-05T17:15:44+00:00

For security reasons, we are only able to deliver to the registered address on your account. If you would like to have your products delivered to a different address, you will need to follow our change of address procedure.

How quickly will goods be dispatched?2017-06-20T15:04:20+00:00

Subject to availability, if we receive cleared funds by 3pm, we will dispatch your goods on the same day, subject to any security checks required. Orders paid by card over the phone or internet are usually dispatched on the same day. For bank transfers it will generally take three working days. For cheques, goods will be dispatched after the cheque has cleared which may take one week.

How are my goods sent?2017-06-20T14:51:37+00:00

All orders are dispatched fully insured and require a signature on receipt. When your items are dispatched you will be sent an online tracking number. Please be advised that packages are insured until signed for at delivery address, and we can accept no liability for items once signed for at work addresses or houses of multiple occupancy.

Is my Gold bullion exempt from Capital Gains Tax?2017-06-20T14:49:18+00:00

Generally, precious metals and investment bars are subject to UK Capital Gains Tax. We recommend that you contact a tax expert for advice.

Do I pay VAT on my Gold Bullion?2017-06-20T14:46:31+00:00

Our gold bullion bars are certified by the London Assay Office as 999.9 fineness. This means they are classified as investment grade gold bullion and therefore do not attract any VAT.

What forms of ID are acceptable?2017-12-05T17:17:27+00:00

If ID is required in line with HMRC rules we ask for at least one document from each of the following lists.

List 1

  • Passport
  • Full driving licence
  • National Insurance card
  • Birth certificate
  • National identity card

List 2

  • Phone bill
  • Other utility bill
  • Deeds
  • Tenancy lease
  • Council tax bill
  • Hotel key card (for non-UK residents only)

If you send us the original documents we will return them by recorded delivery the next day. If you would rather send us copies, these should be certified by an authority figure (such as a lawyer, accountant, doctor). Alternatively, you may get the copies certified at the post office for a small fee.

Can I return my gold bars?2017-06-20T14:44:53+00:00

If you decide you no longer want the bars you have purchased from us, unfortunately it is not possible to return them. As our prices are determined by the live gold spot prices, the goods we supply are dependent on fluctuations in financial markets. Therefore there is no statutory right to return or cancel an order once placed under the Consumer Contracts Regulations 2013.

Why is the price I pay higher than the spot price?2017-06-20T14:44:19+00:00

The published spot price represents the price available for major banks and governments transferring very large quantities of gold. Much as an individual cannot borrow money at LIBOR, nor can they buy gold at the spot price. This is because there are additional costs involved with producing and distributing small gold bars. Generally speaking, the larger the quantity of gold you purchase the lower the premium over the spot price will be.

How are prices set?2017-06-20T14:43:10+00:00

Our gold prices are determined by the live gold spot prices with a premium added. The price that you will be quoted is what you would pay immediately for the gold. This quote will be valid for a short period of time.

What if I buy today and the price goes up or down before my gold is shipped?2017-06-20T14:42:17+00:00

The price of your gold bar is fixed when you choose to purchase and is locked in when you execute an order, regardless of any price movement between the purchase and subsequent delivery.

What is the minimum and maximum amount of bullion I can buy?2017-06-20T14:41:27+00:00

There is no minimum or maximum amount of Bullion that you can purchase from us. You can buy a 1g gold bar right through to several market bars. If you have a special request for an order for sizes beyond a 100g gold bar, please do not hesitate to contact us and we will be happy to assist you with your purchase.

Can you store gold for me?2017-12-05T17:14:31+00:00

We offer a custodian service to clients who do not have storage facilities at home. Please enquire about our storage rates.

What does a troy ounce weigh?2017-06-20T14:39:29+00:00

A troy ounce is 31.1034768 grams or 0.0311034768 kilograms.

How can I be sure of the purity of the bullion I purchase?2017-06-20T14:38:46+00:00

When you buy a Kingsby Bar, you are purchasing a bar that has been hallmarked and independently verified by The Goldsmiths’ Company, an institution that was asked in 1478 to supervise Britain’s first marking system to guarantee the fineness of precious metal. Each Kingsby bar is rigorously checked and marked for fineness and quality. The Goldsmiths’ Company Assay Office is a government regulated institution which gained its Royal Charter in 1327 soon after King Edward I passed a statute requiring that gold and silver of a defined standard be marked with a Leopard’s head. This mark later became known as the King’s mark – every Kingsby Bar carries this prominent mark.

Can I take the gold bar out of its sealed packaging?2017-06-13T14:51:50+00:00

Kingsby Bars are presented in serialised security case printed with a unique serial number matching the number stamped on the Bullion bar to act as a certificate. It is your choice to take the bar out of the packaging; however please be advised that opening the sealed case would render the certification void. You will not be able to reseal the bar once the case has been opened.

What are the delivery charges?2017-05-31T11:06:15+00:00

Orders to Mainland UK, Northern Ireland, Highlands and Islands are generally delivered using Royal Mail Special Delivery service however may use a courier service where it is more cost effective for larger orders. Delivery charges are clearly shown at the point of checkout. If you do not wish to incur delivery charges you are welcome to collect your order from our office premises on appointment.

Do I need to provide ID to buy investment products?2017-05-31T11:05:47+00:00

For single transactions under £5000 we simply require your name and address, no further identification is required. However, for larger transactions and multiple transactions totalling over £10,000 in a year we are required to keep identification to comply with HMRC regulations. This information will be stored securely and will not be released to any third party unless we are compelled to do so by the authorities. If paying by bank transfer, we will not generally require any further ID. If ID is required, we will contact you once you have placed your order to explain the process.

What methods of payment do you accept?2017-05-31T11:05:23+00:00

We accept debit and credit card payments up to the value of £5000. Please be advised that credit cards are subject to a 2.5% charge to cover the transaction costs imposed on us by credit card companies. We accept bank transfers and recommend this method for large orders. We accept cash paid into our bank account or paid in person at our office. We accept cheques however this method may cause a delay in receiving your products, which will not be released until the purchase funds have cleared.

Do you sell Kingsby Bars in larger sizes than 100g?2017-05-31T11:04:45+00:00

Even though we specialise in gold bars between 1g and 100g in size, we are also able to offer 250g, 500g and 1kg bars on request. Please complete an enquiry form and book an appointment to discuss your requirements.