What if my delivery package is damaged?

You should not accept or sign for any delivery where the package has been damaged, resealed or tampered with and instruct the courier to return the package to us. We cannot accept any liability for loss once a package has been accepted by any person at the delivery address.

2017-06-20T15:07:38+01:00June 20th, 2017||

Can I track my delivery?

Yes, after your order has been dispatched, an e-mail notification will be send to the e-mail address on your account advising shipment is on route. The e-mail will also provide a link that will allow you to track the order further and has the option to switch on notifications to receive further emails at different stages of the delivery.

2017-06-20T15:07:09+01:00June 20th, 2017||

How are orders packaged?

All gold bars sent by us are either packaged in small boxes or in jiffy bags. For added security the packages will be discreet and unbranded. All dispatches are visually recorded and weight verified in our dispatch area. This provides us with an effective record of each individual order dispatched. This is held on file and checked should any delivery queries arise.

2017-06-20T15:06:44+01:00June 20th, 2017||

Can I collect from you?

If you have already placed your order and wish to collect, we must receive funds before you arrive. We hold minimal stock at our premises for security reasons so collection must be arranged strictly by appointment. On collection, you must produce identification and a copy of the invoice for the products you are collecting. We cannot release the Products to 3rd parties without prior arrangement and this may not always be possible. Please contact us to discuss this before you send anyone to collect.

2017-06-20T15:05:45+01:00June 20th, 2017||

How do I change my registered address?

For security reasons, we are only able to deliver to the registered address on your account. To change this address you will need to contact us with a new proof of address document (bank statement or utility bill) dated within the last 90 days.

2017-06-20T15:05:20+01:00June 20th, 2017||

How quickly will goods be dispatched?

Subject to availability, if we receive cleared funds by 3pm, we will dispatch your goods on the same day, subject to any security checks required. Orders paid by card over the phone or internet are usually dispatched on the same day. For bank transfers it will generally take three working days. For cheques, goods will be dispatched after the cheque has cleared which may take one week.

2017-06-20T15:04:20+01:00June 20th, 2017||

How are my goods sent?

All orders are dispatched fully insured and require a signature on receipt. When your items are dispatched you will be sent an online tracking number. Please be advised that packages are insured until signed for at delivery address, and we can accept no liability for items once signed for at work addresses or houses of multiple occupancy.

2017-06-20T14:51:37+01:00June 20th, 2017||

What are the delivery charges?

Orders to Mainland UK, Northern Ireland, Highlands and Islands are generally delivered using Royal Mail Special Delivery service however may use a courier service where it is more cost effective for larger orders. Delivery charges are clearly shown at the point of checkout. If you do not wish to incur delivery charges you are welcome to collect your order from our office premises on appointment.

2017-05-31T11:06:15+01:00May 31st, 2017||